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The Malta Gaming Authority's rules say that user information must be collected. To sign up, you only need to give your name, date of birth, address, payment preferences, and communication options. Double authentication makes access control stronger. There are no extra details stored. Encryption: All sensitive data, like credit card transactions, is protected by 256-bit SSL protocols. Regular penetration testing keeps data private all the time. We check that payment processors are PCI DSS-compliant. Limits on sharing data: We will never share your personal information with anyone else without your permission, unless we are required to by law. Partners must follow the rules of the GDPR and strict confidentiality agreements.
Using cookies makes the site more responsive and customises the content. You can turn off cookies or change how they work in your account settings. You can refuse to have your ads tracked at any time.
Account records are kept for only as long as necessary, which is five years after the account is closed or as required by law. When digital erasure practices are done, they get rid of all traces from internal systems.
Customers can ask customer service for a copy of all their saved data. Requests for corrections are handled within seven business days. You can ask for your whole account to be deleted, but only if the law allows it.
A Data Protection Officer is in charge of answering questions about how data is handled. You can reach them through encrypted contact forms on the site. Properly handling personal information ensures that people can participate in a fun and legal way.
When you create an account, we collect information that can be used to identify you, such as your full name, birth date, home address, and details from a government-issued ID. These details are important for checking someone's age and authenticity, which helps stop abuse. When you make a payment, you leave behind records like your payment card number, the bank you chose, the amount you paid, and the date. This makes it possible to process deposits, withdrawals, and ongoing account management in a reliable way. Every time you visit, your device information, such as its IP address, browser type, model, operating system, and log files, is automatically recorded. These data points help find unauthorized access and improve the site's performance on all platforms. For quality control and to answer user questions, we keep records of contact history, such as chat logs, emails, and phone calls with customer support. Behavioural data, such as page visits, click patterns, login frequency and timing, and preferred features, helps tailor recommendations and promotions to fit the interests of each user. All records that have been collected are kept in encrypted storage facilities in the European Economic Area, where they follow the rules set by the GDPR and the MGA. Only team members who have been checked out and signed confidentiality agreements can get in.
Using these materials has a number of important goals:
You can contact support channels at any time to review, change, or ask for the deletion of stored information, as long as you follow the rules about how long information must be kept. Requests are handled using secure authentication methods to keep users' information private. Personal records are not shared with third-party organizations unless they are directly involved in technical administration, fraud prevention, or compliance reporting. All of these partners are regularly audited to make sure they follow the rules for handling data.
When you sign up for an account or play games, we collect a lot of different types of data to make sure you have a personalized experience. Each piece of data helps with verification, customization, processing transactions, and following industry rules.
It is a good idea to check the data you have collected on a regular basis to make sure it is correct. Users can still change their information through their account settings or by contacting support. This makes it easier to manage accounts and lowers the risk of service interruptions.
All private information, such as registration details, payment information, and gameplay records, is only stored on dedicated servers in certified data centers in the European Economic Area (EEA). To keep people from getting in without permission, these buildings use both physical and software-based security measures, such as biometric access control and 24/7 surveillance. Transport Layer Security (TLS) version 1.3 is used for every data transaction between the client interface and the backend servers. This keeps all the content being sent from being readable during the transfer. Customer passwords never go anywhere or stay in plain text. Instead, they are safely hashed with bcrypt and salt. This method makes sure that even if there is a data breach (which is very unlikely), the original password cannot be found again. AES-256 (Advanced Encryption Standard with 256-bit keys) is used to encrypt personal information that is stored in the database when it is not being used. Encrypted records can only be accessed by a small operations team that is legally required to keep the information private. This can only be done through role-based authentication and two-factor identity verification. Session management works best when it uses secure, httpOnly cookies and short token expiration times. Automated anomaly detection algorithms keep track of and log any changes or updates to user profile information. This adds another level of scrutiny and allows for quick action in response to suspicious activity. Users should regularly change their login information and not share access information to keep their accounts as safe as possible. For extra security, it is highly recommended that you turn on two-step verification. This adds another layer of protection against people using your account without your permission.
Strong password requirements are the first step in protecting your account. Users must make credentials that are at least 8 characters long and include both uppercase and lowercase letters, numbers, and special symbols. To keep people from getting into your account without permission because of breaches in other services, you shouldn't use the same password for more than one service. Anyone who has an account can use multi-factor authentication (MFA). When this feature is turned on, users need both a password and a verification code to log in. SMS codes or authenticator apps are two options for MFA that add another layer of security against hacking. To keep exposure low, session management limits are still in place. Sessions end automatically after 30 minutes of inactivity, and you need to log in again to get back in. When someone accesses an account from a new device, the user is notified by email or SMS. This gives them a chance to spot suspicious activity right away.
Administrative controls make sure that only verified users can change data and do financial transactions. If you add or change a withdrawal method, you will have to go through extra steps to verify your identity, like receiving one-time codes at the contact details you provided. Access logs are kept for a year to help find actions that weren't allowed. If someone asks to reset their password, the account must be validated again before the new password is sent.
We can only share user information with third parties in certain situations. These situations are:
Everyone outside the company has to keep things private. Contracts require strict handling of data, with no secondary use, resale, or disclosure allowed, and monitoring to make sure this is followed. Transfers outside the European Economic Area are only allowed through mechanisms like Standard Contractual Clauses that have been approved by the European Commission or similar frameworks that keep the same level of data protection.
We only share the bare minimum of personal information, and if possible, we anonymize or pseudonymize datasets before sending them. For instance, behavioural analytics companies get statistics that are combined, not records that can be linked to specific people.
Users can still see the categories for sharing with people outside of their account settings. You can change your preferences for sharing data, like marketing information, at any time. Withdrawing consent doesn't stop the main functions of the site from working, but some services, like payment verification or age verification, need data exchange to work legally.
If third-party data is misused, the people affected will be notified right away and given advice on how to protect their accounts and lower their risk. Regular audits and ways to report incidents make sure that people are responsible.
There is a direct way for users to manage their personal information. You can make all of your requests through a secure account portal or by emailing our support address. People can ask to see, change, delete, limit, or export their data. First, log in and go to "My Profile" to find the data management section. Here, you can use a self-service dashboard to:
You can also email our Data Protection Officer to ask for access to, correction of, or deletion of data. You might be asked to show proof of identity to confirm. Requests are acknowledged within 72 hours, and a full response is usually given within 30 days, as the law requires. The Notification Centre lets users control their marketing preferences and communication methods by allowing them to restrict processing or withdraw consent. Additionally, any objection to profiling or direct marketing can be registered directly online without delay. Appeals or complaints regarding data-handling decisions may be forwarded to relevant national supervisory authorities. Contact details and forms are provided in the footer section of your account dashboard.
In situations where unauthorized access or compromise of customer data is detected, immediate containment procedures are activated. Automatically, access points involved in the incident are isolated, user sessions from affected profiles are terminated, and suspicious credentials are reset. Internal cybersecurity staff conduct a forensic review, utilizing real-time monitoring logs and intrusion detection reports to pinpoint the method and scope of exposure. Within 72 hours of confirming unauthorized disclosure involving regulated personal details, the compliance department notifies relevant data protection authorities, as required under GDPR and applicable law. Direct communication is established with impacted individuals, outlining the exact data affected, date of incident, and concrete steps recommended for further personal data defense–such as password updates or vigilance for suspicious activity. There are full records of incidents that show the decision-making process, the time frame, the steps taken to fix the problem, and the follow-up actions. The security framework requires automated alerts for unusual activities and regular penetration testing to find possible weaknesses before they can be used. Staff briefings once a year make sure that everyone knows the rules, how to report problems, and how to spot early signs of an attempted breach. Customers who need more help or information after a data breach can call the dedicated support desk, which is trained to deal with security incidents. Reviewing breach trends helps plan future updates to infrastructure, encryption policies, and recovery plans. This creates a cycle of risk assessment and mitigation that never ends.
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